Please take a moment to familiarise yourself with our terms and conditions that apply to our clientele and activities.  By making a booking with True Race Performance you are deemed to accept and adhere to our Terms and Conditions for coaching and mentoring ‘sessions’.

Course bookings– Section 1-4
Vouchers and Discount Codes – Section 5-6
Important information– Section 7-10
Course bookings

1.     Cancellation by client
1.1.  Cancellations by the client before 21 days to the session commencing are refundable minus a 20% administration charge.
1.2. Cancellations by the client within 14 days of the course commencing are non transferable and non refundable.

2.     Cancellation by True Race Performance
2.1   In all circumstances True Race Performance will endeavour to make sure your session goes ahead as planned. In the unforeseen event of a course cancellation True Race Performance will refund 100% of course fees or a course date transfer.

3.     Booking amendments
3.1 Names can be changed up to 7 days prior to the course commencing.
3.2 Session dates can be changed up to 21 days prior to the course commencing.

4.     Personal details
4.1   Payments are made using an approved secure system and details will not be retained in the system once the order has been processed.
4.2   We require you to register your Personal Data in order to make a booking so we can contact you should there be a problem with your order. Please ensure you check details provided for accuracy so we can ensure effective communications with you.
Vouchers and Discount Codes

5.     Vouchers
5.1   Vouchers can be used on any course or private coaching day.
5.2   Vouchers are entered upon booking a course with True Race Performance and are subject to our terms and conditions.
5.3   Vouchers are non refundable
5.4   Vouchers are subject to verification upon booking.
5.5   Discount codes cannot be used in conjunction with pre purchased vouchers when booking a course.
5.5   Vouchers must be used within 12 months of purchase or they will expire.

6.     Discount Codes
6.1   Discount codes can be used on any mentoring or coaching sessions.
6.2   Only one code can be used per booking.
6.3   Discount codes are entered upon booking a session with True Race Performance and are subject to our terms and conditions.
Important Information

7.     Insurance
7.1  True Race Performance accept no liability for personal accident, loss or damage to personal equipment of clientele participating on a session.
7.2  As mountain biking is a hazardous sport True Race Performance recommend that all participants take out personal accident insurance.
7.3  Participants take part in sessions at their own risk and they must abide by the rules laid down by the instructor at the present time.

8.     Medical and Fitness
8.1  When booking with us, it is your responsibility to make sure you are at the minimum fitness level required stated in the information area. You are required to read and tick the participant declaration when booking a course.

9.     Personal equipment
9.1  Bike – It is your responsibility to make sure your bike is both serviceable and safe, all bikes will be checked by the instructor prior to the course commencing.
9.2  Personal protective equipment – Helmets and gloves must be worn at all times, knee and elbow pads must be worn on ‘Gravity’ courses.

10.   Venues
10.1 True Race Performance provide basic information in order for you to get the venue where your session will take place. It is your responsibility to ensure you get to the venue on time. If you have any doubts about the meeting point, please ensure you contact us prior to the session commencing.